zMake sure that your internet is working properly before you do something to repair it.

How to connect to the internet

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  • First, you will have to turn your device Off and On.
  • Then, you will have to connect to the Wi-Fi network.
  1. Tap apps on the top right corner.
  2. Tap on Settings and the Wi-Fi.
  3. Check for available networks after you turn it On.
  4. Check your router if your device finds a network that is not familiar to you.
  5. Verify the router for transmitting the right network.
  6. Check your router by performing a soft test.
  7. Tap the password if your network appears and then tap Connect.

If you tried all this and it is still not working, you will need to click Manually Add a Network below.

And as always, we end with an invite: don't be a stranger and join our community - be a part of the conversation where we help each other out, discuss the latest and greatest, and make the best of our tech.



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What's my model number?

There are several ways to locate your model number:

Option 1
On your device, go to Settings, then "About device" and scroll down to "Model number"
Option 2
Often times you can view the model number inside the device, by removing the battery
Option 3
Using Samsung's model/serial number location tool