zThere are some easy steps to follow if you see a blank screen when you are trying to play videos using the Media hub application.

How to clear app data

DID YOU KNOW: Updato offers seamless and guaranteed phone unlocking for any device, carrier and region! It's quick and easy - try it now.

  • Access applications.
  • Tap on Settings.
  • Tap Applications and Manage applications.
  • Tap on All applications.
  • Now, you will have to tap on Media Hub.
  • Now, you will tap on Clear data.

How to reset Media Hub

  • Access applications.
  • Tap on Media Hub.
  • Select My account after you tapped Menu.
  • Now, you will have to tap on Reset Media Hub.
  • Reset now.

And as always, we end with an invite: don't be a stranger and join our community - be a part of the conversation where we help each other out, discuss the latest and greatest, and make the best of our tech.



unlock your phone

Easily and safely unlock your phone for any network provider in just minutes.

Get Started

View Comments

What's my model number?

There are several ways to locate your model number:

Option 1
On your device, go to Settings, then "About device" and scroll down to "Model number"
Option 2
Often times you can view the model number inside the device, by removing the battery
Option 3
Using Samsung's model/serial number location tool