We’ve all been there… You’re on your phone listening to music or talking to your friends and it happens. Your speaker stops working altogether. You try turning up the volume, turning the phone off and on, and banging the phone against a wall. Nothing works.

You, my friend, have an Android speaker problem. No, it isn’t because you’ve been listening to the music too loud or because you’re a bad person, technology is not perfect and issues can arise on a software or even hardware level, even with a brand new Android phone.

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If your phone is having speaker issues, Updato has you covered. There’s a good chance that the reason your Android no sound from speaker is a measly glitch, so before you hit the panic button, take a breather. Before you decide to move right to the final solution and get your phone looked up by a professional, there is something you can do about phone speaker not working issue yourself.

Android speaker not working troubleshooting guide

All you have to do is go through the super helpful troubleshooting guide below to figure out what the problem is with your speaker and how to fix it. We know that Android troubleshooting can be a sticky business, so we’ve made it as simpler as it possibly can be made.

Step 1: Identify the issue

No sound is coming out of my speaker.” This is probably your first assessment of the issue, but did the problem arise suddenly or were there any tell-tale signs? For instance, or you were experiencing distorted sounds, the sounds breaking up during playback, or some annoying hissing and static sounds, these could’ve been the ominous signs.

If you experienced these irregularities before the phone speaker not working issue arose, you might be looking at a hardware issue. However, the majority of the users who do experience this issue, face it abruptly with no prior signs, which mostly point towards a software glitch or some other irregularity.

If you’re experiencing this, there could be a few reasons why. Par example, you might be using a headset or other device with your phone, which could be causing speaker problems. Whether it is a Bluetooth headset or a plugged in a pair of earphones, it can interfere with the sound transmission.

Either way, you’ve got issues that need fixing. Move on to Step 2 to find out how you can begin to work on fixing Android no sound from speaker issue.

Step 2: See if your headset is causing the issue

  • Remove any and all sound accessories that you’re using with your Android, including your headset. If you’re using a Bluetooth headset, unpair it from your device and turn off the Bluetooth on your device as well.
  • Place a call from your Android device by leaving a message on your voicemail to do a preliminary sound test.

 headset is causing the issue

  • Check your voicemail messages and play back the test message on the speaker to see if you can get the sound to work again.
  • If you can hear the message loud and clear, your phone is healthy and well, but you will need to replace the headset. However, in the case of a Bluetooth headset, you can simply head over to Settings > Bluetooth, find your Bluetooth device and remove it. You can then add the device back again and that should fix the speaker issue.

If you can’t hear the message, don’t lose all hope just yet. Move on to Step 3 to see what your next move should be.

Step 3: Test the external speakers

  • Make a test video clip using your phone camera to see if the speaker not working issue persists only during phone calls and record your voice for a few seconds. You can also use the voice recorder app listed below and use it to test out the sound quality and loudness of the speakers.
  • Play back the recording on your external speakers to find out if the issue persists.
  • If you can hear the audio, the speakers are fine in regard to the hardware, so there’s probably an issue with either the software or your cellular network service provider.
  • If you can’t, try performing a factory data reset.

Test the external speakers

  • From the main screen of your Android device, head over to Settings > Backup & reset > Factory data reset. However, all of your data (video, audio, messages, files – everything!) will be deleted, so make sure that you back it all up to the cloud server or to your computer.
  • Once you have performed a factory reset, perform the same audio test using your phone’s video camera or a voice recorder app. If that works, great! If not, move onto Step 4 to see what else can be done to resolve the Android speaker not working issue.

Step 4: Is your speaker covered in gunk?

It’s no secret that our smartphones are among the most accidentally abused technology around the house. There are people who always wipe their phone clean and dress it up in a protective case, but not everyone is so picky about keeping their phones clean.

samsung galaxy s6 speaker not working

  • Check to see if there’s accumulated dirt or any other nasty stuff that could be physically blocking the speakers from emitting sound waves.
  • Unlike the microphone, cleaning your speakers with a needle or toothpick could be an instant death sentence. So keep those sharp things away from your phone.
  • However, you can try cleaning the outer grill of the speakers using the pointed Q-tips to carefully and safely clean it all out.

Step 5: Does the phone show the headphones plugged in?

While you’re busy losing your mind over whether the speaker is physically damaged, you could be ignoring the fact that the headphone jack could be faltering as well. While most phones do indicate on the notification bar when headphones are plugged in, it’s easy to look past it.

phone speaker not working

  • Plug in the headphone and unplug it again to see if the device still shows the headphones plugged in.
  • If the device recognizes as headphones plugged in (even when they aren’t) you will not be able to hear sound coming from the speakers.
  • Try using a wooden tooth pick or a Q-tip to clean out the headphone jack, as some interference could be causing the phone to recognize the headphone plugged in, even when it isn’t.

Being an open port on your Android device, it isn’t unusual for the headphone jack to accumulate all sorts of debris and dust. Using a can of compressed air and blowing it over the headphone jack should also help get rid of any interfering materials.

Step 6: Does your phone mute itself automatically?

A large number of users have also reported an issue with Android speaker not working by muting itself automatically and randomly. Rather than being a hardware issue, this could very well be a result of a software issue or some rogue third-party app that is messing with the audio drivers of the device.

how to fix your phone speaker

  • Before you choose to factory reset your device, you can boot it into Safe Mode to see if a third-party app is a culprit. However, the Safe Mode feature is available only on Samsung Galaxy devices.
  • Turn off your Samsung Galaxy device and wait for it to shut down completely.
  • Press and hold the Power button until you see the Samsung logo appear.
  • At this point, you can leave a Power button but immediately press and hold the Volume Down button right away.
  • Press pressing the Volume Down button until you see the phone boot up on the lock screen. You have now entered the Safe Mode, where all the third-party apps will be disabled.
  • With the Safe Mode activated, you can now test out the speaker not working issue by recording your voice and listening back to it.
  • If the sound works alright and the speaker issues are fixed, there’s a 100% chance that one of the installed apps is the problem.

If you aren’t completely sure which app could be causing the speaker not working issue, head over to Settings > Application manager and check the permissions of suspected apps. Remove any app that requires the permission to use speaker and microphone and uninstall it see if it fixes the issue.

Step 7: Let the pros handle the phone speaker not working problem

If none of the steps above have fixed your Android speaker problem, get your phone checked out at a service center. You may have a hardware issue, which means you’ll need to have the speaker replaced.

Depending on your mobile device and how old it is, you might have to shell out a few bucks to have the hardware replaced. However, in some cases, it isn’t the speaker that is damaged, but the contact points, which still requires you to bring your phone into the customer service center, but might end up costing you a lot less.

Cell phones are expensive tools that we use constantly throughout our daily lives. Few things are more frustrating than when they don’t work. But having an Android speaker problem isn’t the end of the world. Once you remove your headset, test the speakers, and hightail it over to your nearest Samsung dealer if need be, you’ll be back up and running in no time.

Android apps to diagnose speaker not working issue

With a dozen things that could cause Android no sound from speaker, you’re going to need all the help you can get to find a possible solution. While there isn’t a downloadable solution to this hardware-related issue, there are certain types of apps that can help you recognize the problem.

Sound/speaker testing apps

The easiest way to find out what’s the problem with your speaker is by using a diagnostics tool to test out the hardware. While most devices come with a hardware test module that can be activated using a secret code, installing an app such as Z-Device Test or Phone Doctor Plus does the same job for free.

You can also choose to get the Speaker Tester app, which is built for the very purpose of finding out the quality of sound that your device speaker emits. Apart from testing sound frequencies between 5000Hz and 200Hz, it automatically grades your speaker sound quality on a scale of 1-5 stars to give you a better idea.

Audio recorder apps

While you can simply record a video and test out the sound quality or send a voice note to yourself, a voice recorder does make it simpler to diagnose the speaker issues. Most Android devices come with a voice recorder built in, and there are plenty of great choice on the Google Play Store as well.

Audio recorder apps

To record sounds like a pro, you can get the Audio Recorder app by Sony for free, along with tons of others. These apps come with features like Mono and Stereo sound recording, so you can thoroughly test out the speaker not working issue before drawing a conclusion.

Were you able to fix your Android speaker issues with the help of our troubleshooting guide, or did you have to pay a visit to your phone doctor? Let us know your experience with your Android phone’s speakers by going to the Updato forum, or share any other methods that you know in the comments section below.

MORE: Ever had trouble getting your phone to turn on? Click here for more info on how to fix this problem.

And as always, we end with an invite: don't be a stranger and join our community - be a part of the conversation where we help each other out, discuss the latest and greatest, and make the best of our tech.

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View Comments

  • jan venken

    My samsung s3 mini sometimes had no sound at all when receiving calls. When ï reboot or remove the battery, the sound functions again. At least for a while. The USB connector seems damaged. After charging the icon indicating the battery is full stays on screen

  • Nomo Hakon


  • omidanvari

    Hi dear technician,
    I have a problem with my note4,
    When i try to record an sound track in all time i have a big noise in recorded track, this problem is exist when i use video call.

  • Avril Evans

    Just got a note 4 and everytime someone fones me I canrt hargle hearthem checked volume checked setting I need help in sorting this problem coz I need to hear them n I carnt put them on loud speaker all the time so I can hear what they ate saying

  • millissa

    when u need to be hands free you don’t have a head set .you put your phone on speaker but the speaker í not working ?????

  • lwin


  • Hilary

    I updated the software recently and since then my speakerphone automatically comes on when I make or receive a call and I have to turn it off. Also the rear speaker is so low in volume I miss calls. What can I do to fix this. ..

    • Andrei M.

      If this happened right after the software update, it’s probably a software issue – try reverting to a previous firmware version! If you’re not sure about how to do that, visit our forum: http://forum.updato.com/ we can help!

  • hedybabay

    samsuong galexy gerand2

  • tracu7

    Have a problem with my Samsung Galaxy s6 ..only can hear every other word ..this is my 5th phone everyone had the same problem

    • Kortney

      I am having the same problem. I am on phone # 3. What are they doing to fix the problem?

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  • Kathleen

    When i put my GALAXY NOTE EDGE on SPEAKER, I can hear the caller but the caller cannot hear me AT ALL! How can I fix this?

  • landers

    I have the same issue as Kathleen. I have completed a factory reset and put in a new speaker. Still not working! :( Hope someone can help figure it out!

  • Ali ehsani

    Speaker is slowly worked.

  • John

    I have the samsung note 4. similar issues with the speakerphone causing the mic not to work. if I scream into it, the other person can faintly faintly hear me… however, ever other function the mic works flawlessly, ok google, voice to text, general recording etc… which makes me believe this is some software conflict. also, bluetooth does work.

    Things tried and not solved issue:
    – latest OS upgrade
    – every setting altered in ‘phone’ app
    – 3rd parter dialer apps
    – 3rd party speaker phone apps
    – ok google turned off
    – ‘phone app’ data and cache cleared
    – pin to clean mic holes (does each mic hole have a separate function?)
    – removed back cover for phone call

    any more ideas to try? I don’t want to factory reset or get a new phone. heard this leads to same issue anyway.

  • Heather

    Did a factory reset I still can’t hear the ring or anything from my phone its only vibrates

  • Fay

    did a factory reset and the speaker aint working. I cant listen to music nor hear a person when I turn on the loudspeaker… the internal speakers is fine cause the earpiece works just fine. I’m bored, need to listen to music.
    some help pleeeaasse!!

  • Fay

    Can someone reply then??

  • Tomya

    My speacker is not working and i tired everything and it still want work and everytime i try to watch a video it want let me and everytime i tyrn my volume up i cant hear nothing

  • ryan

    what a completely WORTHLESS Article.

  • Dave
  • cheye

    I have an Alcatel one touch pop and my external speaker worked just fine then out of no where quit on me….any ideas?

  • May

    I have my samsung s5 mini brand new , bough 1 month ago, but most of my caller can’t hear me well, that i never experience before on my old phone. Help

  • nick

    Same old with Samsung. Getting sick of it. 5 phones.. 2 notes and 3 s3 phones and all same issue. It is rarely speaker damage or usb damage. Samsung need to rectify this issue as they know it exists and should have it covered by warranty.

  • Hissael Sandoval

    Can i punch whoever posted this in the dick?!? This is usless

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  • caroline

    Heather iv a samsung 6edge suddenly after iv had it reset cze i bloked my phone bakup password i was listning to youtube n suddenly all sounds hav gone i can only get watsap vibrations or my earphns to wrk …..help someone???

  • filla

    Just got a note 6 and everytime someone fones me I cann’t hearthem checked volume checked setting I need help in sorting this problem coz I need to hear them n I cann’t put them on loud speaker all the time so I can hear what they ate saying

  • I hate reading long content, only as i have got some dislexia,
    but i really liked this post

  • U r idiot

    Thanks for nothing asshole.

  • Lehot Munir

    My problem is my Galaxy Alpha. when i make a call, i could not hear the dialling tone. but when i use the headset it ok. pls advise

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