We’ve all been there… You’re on your phone listening to music or talking to your friends and it happens. Your speaker stops working altogether. You try turning up the volume, turning the phone off and on, and banging the phone against a wall. Nothing works.
You, my friend, have an Android speaker problem. No, it isn’t because you’ve been listening to the music too loud or because you’re a bad person, technology is not perfect and issues can arise on a software or even hardware level, even with a brand new Android phone.
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If your phone is having speaker issues, Updato has you covered. There’s a good chance that the reason your Android no sound from speaker is a measly glitch, so before you hit the panic button, take a breather. Before you decide to move right to the final solution and get your phone looked up by a professional, there is something you can do about phone speaker not working issue yourself.
Android speaker not working troubleshooting guide
All you have to do is go through the super helpful troubleshooting guide below to figure out what the problem is with your speaker and how to fix it. We know that Android troubleshooting can be a sticky business, so we’ve made it as simpler as it possibly can be made.
Step 1: Identify the issue
“No sound is coming out of my speaker.” This is probably your first assessment of the issue, but did the problem arise suddenly or were there any tell-tale signs? For instance, or you were experiencing distorted sounds, the sounds breaking up during playback, or some annoying hissing and static sounds, these could’ve been the ominous signs.
If you experienced these irregularities before the phone speaker not working issue arose, you might be looking at a hardware issue. However, the majority of the users who do experience this issue, face it abruptly with no prior signs, which mostly point towards a software glitch or some other irregularity.
If you’re experiencing this, there could be a few reasons why. Par example, you might be using a headset or other device with your phone, which could be causing speaker problems. Whether it is a Bluetooth headset or a plugged in a pair of earphones, it can interfere with the sound transmission.
Either way, you’ve got issues that need fixing. Move on to Step 2 to find out how you can begin to work on fixing Android no sound from speaker issue.
Step 2: See if your headset is causing the issue
- Remove any and all sound accessories that you’re using with your Android, including your headset. If you’re using a Bluetooth headset, unpair it from your device and turn off the Bluetooth on your device as well.
- Place a call from your Android device by leaving a message on your voicemail to do a preliminary sound test.
- Check your voicemail messages and play back the test message on the speaker to see if you can get the sound to work again.
- If you can hear the message loud and clear, your phone is healthy and well, but you will need to replace the headset. However, in the case of a Bluetooth headset, you can simply head over to Settings > Bluetooth, find your Bluetooth device and remove it. You can then add the device back again and that should fix the speaker issue.
If you can’t hear the message, don’t lose all hope just yet. Move on to Step 3 to see what your next move should be.
Step 3: Test the external speakers
- Make a test video clip using your phone camera to see if the speaker not working issue persists only during phone calls and record your voice for a few seconds. You can also use the voice recorder app listed below and use it to test out the sound quality and loudness of the speakers.
- Play back the recording on your external speakers to find out if the issue persists.
- If you can hear the audio, the speakers are fine in regard to the hardware, so there’s probably an issue with either the software or your cellular network service provider.
- If you can’t, try performing a factory data reset.
- From the main screen of your Android device, head over to Settings > Backup & reset > Factory data reset. However, all of your data (video, audio, messages, files – everything!) will be deleted, so make sure that you back it all up to the cloud server or to your computer.
- Once you have performed a factory reset, perform the same audio test using your phone’s video camera or a voice recorder app. If that works, great! If not, move onto Step 4 to see what else can be done to resolve the Android speaker not working issue.
Step 4: Is your speaker covered in gunk?
It’s no secret that our smartphones are among the most accidentally abused technology around the house. There are people who always wipe their phone clean and dress it up in a protective case, but not everyone is so picky about keeping their phones clean.
- Check to see if there’s accumulated dirt or any other nasty stuff that could be physically blocking the speakers from emitting sound waves.
- Unlike the microphone, cleaning your speakers with a needle or toothpick could be an instant death sentence. So keep those sharp things away from your phone.
- However, you can try cleaning the outer grill of the speakers using the pointed Q-tips to carefully and safely clean it all out.
Step 5: Does the phone show the headphones plugged in?
While you’re busy losing your mind over whether the speaker is physically damaged, you could be ignoring the fact that the headphone jack could be faltering as well. While most phones do indicate on the notification bar when headphones are plugged in, it’s easy to look past it.
- Plug in the headphone and unplug it again to see if the device still shows the headphones plugged in.
- If the device recognizes as headphones plugged in (even when they aren’t) you will not be able to hear sound coming from the speakers.
- Try using a wooden tooth pick or a Q-tip to clean out the headphone jack, as some interference could be causing the phone to recognize the headphone plugged in, even when it isn’t.
Being an open port on your Android device, it isn’t unusual for the headphone jack to accumulate all sorts of debris and dust. Using a can of compressed air and blowing it over the headphone jack should also help get rid of any interfering materials.
Step 6: Does your phone mute itself automatically?
A large number of users have also reported an issue with Android speaker not working by muting itself automatically and randomly. Rather than being a hardware issue, this could very well be a result of a software issue or some rogue third-party app that is messing with the audio drivers of the device.
- Before you choose to factory reset your device, you can boot it into Safe Mode to see if a third-party app is a culprit. However, the Safe Mode feature is available only on Samsung Galaxy devices.
- Turn off your Samsung Galaxy device and wait for it to shut down completely.
- Press and hold the Power button until you see the Samsung logo appear.
- At this point, you can leave a Power button but immediately press and hold the Volume Down button right away.
- Press pressing the Volume Down button until you see the phone boot up on the lock screen. You have now entered the Safe Mode, where all the third-party apps will be disabled.
- With the Safe Mode activated, you can now test out the speaker not working issue by recording your voice and listening back to it.
- If the sound works alright and the speaker issues are fixed, there’s a 100% chance that one of the installed apps is the problem.
If you aren’t completely sure which app could be causing the speaker not working issue, head over to Settings > Application manager and check the permissions of suspected apps. Remove any app that requires the permission to use speaker and microphone and uninstall it see if it fixes the issue.
Step 7: Let the pros handle the phone speaker not working problem
If none of the steps above have fixed your Android speaker problem, get your phone checked out at a service center. You may have a hardware issue, which means you’ll need to have the speaker replaced.
Depending on your mobile device and how old it is, you might have to shell out a few bucks to have the hardware replaced. However, in some cases, it isn’t the speaker that is damaged, but the contact points, which still requires you to bring your phone into the customer service center, but might end up costing you a lot less.
Cell phones are expensive tools that we use constantly throughout our daily lives. Few things are more frustrating than when they don’t work. But having an Android speaker problem isn’t the end of the world. Once you remove your headset, test the speakers, and hightail it over to your nearest Samsung dealer if need be, you’ll be back up and running in no time.
Android apps to diagnose speaker not working issue
With a dozen things that could cause Android no sound from speaker, you’re going to need all the help you can get to find a possible solution. While there isn’t a downloadable solution to this hardware-related issue, there are certain types of apps that can help you recognize the problem.
Sound/speaker testing apps
The easiest way to find out what’s the problem with your speaker is by using a diagnostics tool to test out the hardware. While most devices come with a hardware test module that can be activated using a secret code, installing an app such as Z-Device Test or Phone Doctor Plus does the same job for free.
You can also choose to get the Speaker Tester app, which is built for the very purpose of finding out the quality of sound that your device speaker emits. Apart from testing sound frequencies between 5000Hz and 200Hz, it automatically grades your speaker sound quality on a scale of 1-5 stars to give you a better idea.
Audio recorder apps
While you can simply record a video and test out the sound quality or send a voice note to yourself, a voice recorder does make it simpler to diagnose the speaker issues. Most Android devices come with a voice recorder built in, and there are plenty of great choice on the Google Play Store as well.
To record sounds like a pro, you can get the Audio Recorder app by Sony for free, along with tons of others. These apps come with features like Mono and Stereo sound recording, so you can thoroughly test out the speaker not working issue before drawing a conclusion.
Were you able to fix your Android speaker issues with the help of our troubleshooting guide, or did you have to pay a visit to your phone doctor? Let us know your experience with your Android phone’s speakers by going to the Updato forum, or share any other methods that you know in the comments section below.
MORE: Ever had trouble getting your phone to turn on? Click here for more info on how to fix this problem.
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