Many Samsung devices running on Android OS are experiencing issues with battery charging. It can be either that the device is not charging, or the device is very hot on touch, the connectors are damaged or the connectors can be pushed in the battery. Anyhow, you need to identify the problem with the battery and fix it. You have below a troubleshooting guide for Samsung phones running on Android that have problems with charging.

If you are having problems with charging because the connectors are physically damaged, or damaged by liquid, then you will need to send your device in service for repairs. This will not be covered by your Samsung Limited Warranty. You can also experience charging issues due to using unapproved enhancements as battery or as charger. Also long calls or excessive usage of the device will cause it to overheat. Note that the device is considered to be overheated only when it is too hot to keep it in contact with your skin. Otherwise, it is normal that the phone gets hot after prolonged usage.

How to fix Charging problems on your Android phone:

  1. First verify that the equipment that you are using with your smartphone is the original Samsung one, and not a third party item.
  2. You can also try to switch your battery or charger with another Samsung original one and see if this one works. If the problem persists you will need to replace the original battery/charger.
  3. If you still experience the problem you will need to check the battery for liquid damage using the Liquid Damage Indicator on the battery.

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If you still have the problem after all this, you will need to take your phone to a repair service and get it checked.

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What's my model number?

There are several ways to locate your model number:

Option 1
On your device, go to Settings, then "About device" and scroll down to "Model number"
Option 2
Often times you can view the model number inside the device, by removing the battery
Option 3
Using Samsung's model/serial number location tool

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