zThere are some easy steps to follow if you see a blank screen when you are trying to play videos using the Media hub application.

How to clear app data

  • Access applications.
  • Tap on Settings.
  • Tap Applications and Manage applications.
  • Tap on All applications.
  • Now, you will have to tap on Media Hub.
  • Now, you will tap on Clear data.

How to reset Media Hub

  • Access applications.
  • Tap on Media Hub.
  • Select My account after you tapped Menu.
  • Now, you will have to tap on Reset Media Hub.
  • Reset now.

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What's my model number?

There are several ways to locate your model number:

Option 1
On your device, go to Settings, then "About device" and scroll down to "Model number"
Option 2
Often times you can view the model number inside the device, by removing the battery
Option 3
Using Samsung's model/serial number location tool

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