With the many exceptional features of the Galaxy Note 5, there are a few flaws every user of the device comes across. Here are just a few of the common Samsung Galaxy Note 5 problems and the potential ways to fix them.

The S-Pen is stuck

This one of the most common Galaxy Note 5 issue that most users face, the S-Pen can sometimes get stuck, if you don’t properly insert it in its slot, and if you end up using too much force to pull it out, you may end causing damage to your device.

The most straightforward solution is prevention, try to carefully and properly put the S-Pen in the slot to avoid it getting stuck. However, if it’s already stuck, using a piece of paper, you could try lifting the sensor in the way of the S-Pen coming out.

QUICK NOTE: Free firmware downloads are made possible thanks in part to OVH Hosting & Dedicated Servers – Updato's #1 choice for hosting and storage solutions! Show your support and check 'em out.

Freezing, shutting down randomly and other misbehaviour

This sort of issues can be witnessed on any smartphone, and like any other device, the solution involves: restarting to fix the device’s random freezes and hardware issues, whereas wiping the cache, performing a factory reset and uninstalling misbehaving apps can tackle most of the software-related issues.

Note that before going all out and performing a factory reset, ensure that you’ve tried all other potential solutions, in including switching your phone to Safe Mode. Safe Mode allows you to see if the culprit is a recently installed or updated app.

Wireless charging not working

Problems with wireless charging is something a number of Galaxy Note 5 users have reported experiencing. This is most commonly among people who use third party charger, which is not really surprising. It is advisable to avoid using of third-party chargers, especially if they come cheap.

Also, protective cases can sometimes hinder smooth wireless charging. In addition, it also seems like there is a software bug that prevents the handset from charging whenever the screen is turned off. If this is the case, then you can fix this by switching on the Daydream mode, which keeps your screen on. The downside of this is that the charging will be much slower, but its better than no charging at all.

Problems with Wi-Fi or Bluetooth

Undoubtedly, this is something that every Android user has encountered once or twice, either the Wi-Fi won’t connect or connects and does nothing or on the other hand Bluetooth refuses to pair with certain devices or transfer files. The quickest fix for any device, is rebooting, if that fails then try the following:

If its Wi-Fi related, then go to Settings, the Wi-Fi section and then forget the networks you are trying to connect to. Afterwards, enter the Wi-Fi network details and then try reconnecting. As for Bluetooth issues, remove the list of paired devices and start from scratch.

99 percent of Wi-Fi issues stem from the router, thus it is recommended that you try rebooting the router whenever you witness these problems.

Fingerprint Scanner not working

As much as the fingerprint scanner is a worthy hardware function, it can sometimes have problems with recognition.

A simple fix, is first ensuring your fingers are clean before every scan, as well as wiping the fingerprint scanner before scanning.

If this problem persists, go into Settings >> Lock screen and security >> Fingerprints then select the problematic fingerprint. Choose Remove and then try re-adding it. Also, if you’ve been using a screen protector, ensure the fingerprint is added while the protector is still on the screen as it may affect the angle at which the scanner is pressed.

As with most smartphones, the ultimate fix is usually doing a factory reset. But before you factory reset, make sure you back up all the data on your device because this procedure wipes out everything on your phone.

What problems have you experienced with your Note 5 and how did you tackle them? Let us know in the comments.

View Comments


unlock your phone

Easily and safely unlock your phone for any network provider in just minutes.

Get Started

LATEST FROM YOUTUBE:

What's my model number?

There are several ways to locate your model number:

Option 1
On your device, go to Settings, then "About device" and scroll down to "Model number"
Option 2
Often times you can view the model number inside the device, by removing the battery
Option 3
Using Samsung's model/serial number location tool

Looks like you're using an ad blocker.

We get it: ads aren't what you're here for...

But ad revenue is our only way to manage this site. Without ad revenue we won't be able to continue to provide quality content and free firmware downloads.

Please disable your ad blocker or whitelist Updato.com in order to continue into Updato's ad-light experience.

Thanks for your support!