Droid Turbo 2 is one of two latest additions to Motorola's Droid smartphone series which are exclusively from Verizon. Compared to its high-end Motorola counterpart the Moto X Style, Droid Turbo 2 has a larger battery capacity, more powerful processing system, and even a shatterproof display. Even with these high offerings, it isn't without flaws. Here are some of the common problems experienced by Droid Turbo 2 owners and a potential ways to resolve them.

1. Stuck or dead pixels

Some users have encountered pixels stuck on their screen, with most cases being random spots across the top of the display.


For a quick fix, install the Pixel Fixer app available on the Google Play Store.

2. Incoming call alert not displayed on the lock screen

Some users have complained about not being able to see their incoming call notification while the screen is locked, meaning they have to unlock their device to know who's calling.


  • What seems to work for most users is, heading into the Settings >> Apps >> All, hit the three dotted options icon at the corner, then select Reset app preferences. This will now allow incoming call notifications to be displayed.
  • Some third-party lock screen apps may also be responsible for this problem. Try uninstalling these apps and see if the issue is resolved.

3. “OK Google” not working

A number of users report difficulty when setting up of the “OK Google” command. With some saying that a “Can't use the microphone. Restart your device.” message pops up on the screen, when their phone tries to register a voice. Even after its set up, the command still doesn't work properly.


  • It is likely this issue is related to the Moto Voice. Users are of Motorola devices are only allowed access to either Google Now or Moto Voice features, so to fix this problem, you have select only one of these two for your voice command needs.
  • Simply switching off Moto Voice in the settings won't solve the problem. Go to your Settings, then in the Apps section, scroll to the Moto Voice app and then finally disable it to entirely get rid of the problem.
  • If the issue persists even after disabling the Moto Voice, check that the default language in the Google Now is set to English (US) via settings.

4. Camera not working

Some users have complained about their camera app randomly stops working or is unable to load altogether, with a message pop requiring users to restart the app. This has also been noticed when attempting to switch to the front shooter on the app.


  • Clearing the app cache partition seems to work for many users who have experienced this problem.
  • If a third party app is also using the camera app, then it might be the source of the problem. Simply boot your device to safe mode and check if the problem is still occuring. In case the problem is not present, then an app is to blame. Try to uninstall the apps that were downloaded just before you began noticing the problem, and see if it resolves the issue.
  • A few users have found that the issue may have arose from the use of Nova Launcher. When the camera icon found on the homescreen was tapped, it was unable to open the Moto camera app, resulting to the error. Simply replace the icon on the homescreen with a Moto camera app shortcut from the app drawer, and that should do the trick.

5. Connectivity Issues

Wi-Fi and Bluetooth issues particularly, are the most prevalent with the Droid Turbo 2.


Wi-Fi Issues

  • Switch both the phone and the router off, wait at least ten seconds to turn them on and then try to reconnect.
  • Head into Settings >> Power saving and make sure it is disabled.
  • Go to Settings >> Wi-Fi, long-tap your preferred connection the tap Forget. Thereafter, re-enter the password information then retry the connection.
  • Ensure your router is up-to-date.

Bluetooth Issues

  • Check that no important part of the connection process is missing.
  • Head into the Bluetooth settings and ensure everything is set properly.
  • Go to Settings >> Bluetooth, clear all previous paired devices and retry their set up once again.

What other Droid Turbo 2 issues have you encountered? Let us know in the comments.

View Comments

What's my model number?

There are several ways to locate your model number:

Option 1
On your device, go to Settings, then "About device" and scroll down to "Model number"
Option 2
Often times you can view the model number inside the device, by removing the battery
Option 3
Using Samsung's model/serial number location tool

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