Contrary to certain media reports, the slight disfiguration that has formed on the rear surface of the Galaxy Tab S has been attributed to a limited number of defective back covers, which as no relation to the overheating of the application processor or the material used for the back cover. We would like to assure our customers that we have already resolved the issue. We ask affected customers to please contact their nearest Samsung Electronics Customer service center.It's good to see Samsung being this responsive to the problem. If you own a Tab S, have you noticed any problem with the back? Let us know how quickly Samsung resolves it for you.
We recently reported on an apparent overheating problem with the Galaxy Tab S that was causing the back cover of the device to warp. Initially reported by the Russian site Hi-Tech.Mail.Ru the issue didn't appear to affect the function of the tablet, but definitely detracted from its appearance. Samsung has now investigated and says that the problem is not due to overheating of the tablet. Instead, according to Samsung's statement, a small number of tablets were manufactured with defective backs that warp on their own. Their official statement reads:
What's my model number?
There are several ways to locate your model number:
- Option 1
- On your device, go to Settings, then "About device" and scroll down to "Model number"
- Option 2
- Often times you can view the model number inside the device, by removing the battery
- Option 3
- Using Samsung's model/serial number location tool