We ask all affected customers to please visit their nearest Samsung Electronics service center, where they can receive a replacement battery for free of charge. We remain committed to providing the best possible user experience for our customers.So all of you owners of Galaxy S4, if you notice that your battery is starting to drain in a few hours and that it is also swollen, just go to your Samsung rep and they will change the battery for you for free. It's good to see Samsung acting fast on this issue, because they are in a really soft spot right now with customer satisfaction.
What's my model number?
There are several ways to locate your model number:
- Option 1
- On your device, go to Settings, then "About device" and scroll down to "Model number"
- Option 2
- Often times you can view the model number inside the device, by removing the battery
- Option 3
- Using Samsung's model/serial number location tool