We ask all affected customers to please visit their nearest Samsung Electronics service center, where they can receive a replacement battery for free of charge. We remain committed to providing the best possible user experience for our customers.So all of you owners of Galaxy S4, if you notice that your battery is starting to drain in a few hours and that it is also swollen, just go to your Samsung rep and they will change the battery for you for free. It's good to see Samsung acting fast on this issue, because they are in a really soft spot right now with customer satisfaction.
A few days ago we covered a story about the latest issues that affect Samsung's flagship device, the Galaxy S4. It was about battery issues that people are having, especially cases of swollen battery. Apparently Samsung was made aware of this reports and has issued an official statement as presented by Trusted Reviews:
What's my model number?
There are several ways to locate your model number:
- Option 1
- On your device, go to Settings, then "About device" and scroll down to "Model number"
- Option 2
- Often times you can view the model number inside the device, by removing the battery
- Option 3
- Using Samsung's model/serial number location tool