The Note 7 exploding battery fiasco was one of the most serious product challenges Samsung has ever experienced. At a time when the company was doing so well as one of the leading manufacturers of quality smartphones worldwide, this exploding battery saga created a marketing mess for the Korean tech giant and left the competitors to enjoy the advantage.To make it worse, Samsung didn’t even say something sensible to let us know why the Note 7 battery was exploding. That has just changed now as the company has finally revealed what was wrong with its popular phablet.Following a half-hearted apology, the company opened up their testing process and results to public scrutiny. It appears that Samsung has conducted elaborate tests with more than 200 thousand devices. These tests were focused on abnormalities related to water resistance, wireless charging, fast charging, software issues, the Iris scanner and USB Type C. From the initial runs, none of these tests pointed to possible issues. Then the company went ahead and examined the production process and invited help from third party investigators such as Exponent, UL, and TUV Rheinland AG.
What's my model number?
There are several ways to locate your model number:
- Option 1
- On your device, go to Settings, then "About device" and scroll down to "Model number"
- Option 2
- Often times you can view the model number inside the device, by removing the battery
- Option 3
- Using Samsung's model/serial number location tool