Radio Shack has announced an in-store, same-day repair service for some Samsung Galaxy (and Apple) products. Called Fix-It-Here, this program offers repairs of broken screens, water damage, charging port and battery issues, broken buttons, sound problems, and other issues. With Radio Shack's volume purchasing power, they may be able to offer repairs less expensively than the typical small, local shop. And providing same day service will be a major plus compared to sending your phone away for several days to a week, or more. This service is available at 280 Radio Shack stores in major markets, and will expand to more than 700 locations nationwide by year end.
Radio Shack says most repairs can be completed in under an hour. Prices start at $39.99 and carry a 90 day warranty. In many stores, the repair kiosk will be visible to customers, allowing you to watch your device being repaired. Supported devices currently include the Galaxy SIII, S4, Note II and Note 3, with newer devices expected to be supported as parts become available. The device need not have been purchased from Radio Shack. Of course, if the cost of the repair is too high, Radio Shack will be happy to sell you a new replacement phone.
The same-day repair service has been one bright spot for Radio Shack in what has been struggling retail presence. The company has already closed many stores, and expects to close as many as 200 more this year. It had a net loss of more than $300 million in 2013. Radio Shack's CEO, Joe Magnacca, says that the reception to this repair program in existing markets has been positive, and is drawing customers from a larger radius than do stores without the repair service.
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