For around a month now, there have been reports trickling in on various forums that users are experiencing issues with the Samsung Galaxy S9+ dropping voice calls. The problem was immediately put down to weak signal strength, but as time has progressed, users have come together on the Samsung support forums to highlight an issue that doesn’t appear to be limited to a single carrier or country.
One such report came from XDA Senior Member Geekser on March 16th stating that despite having several bars of service, the Samsung Galaxy S9+ was consistently dropping 8 to 9 calls per day. It’s often easy to think that specific issues with a device are unique to your situation, but the XDA thread began to grow with other users who had also experienced similar problems. With reports ranging from AT&T and Verizon in the US to Vodafone in the UK, many tried to alleviate the issue by getting a new SIM or turning off VOLTE but to no avail.
I have 4 more days of Samsung refund warranty so today I have commenced my final effort to self-solve. My provider is a Telstra MVNO partner – AldiMobile. Similar to Woolworths, Telechoice and Better Life which do NOT have VOLTE (confirmed). So I bought a new Telstra SIM and asked Telstra to turn ON VOLTE on that SIM service (which is by default off). I am testing this today which will confirm if these dead spots have anything to do with mobile tower switching/VOLTE etc. Will test a couple of days and take second S9 back on Friday if this workaround does not work.
It now appears that because of those who came forward reporting the problem, the dozens that seemed affected by the issue has now turned into hundreds with the Samsung community forum post already filled with 700 comments. It also appears that the update that was issued for the Samsung Galaxy S9+ last week did not resolve the problem.
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From the user reports, it appears both Exynos and Snapdragon, as well as single and dual SIM models, are having issues with dropping the call, suggesting the problem isn’t limited to a single processor type. Some users have even suggested that the call isn’t necessarily failing, but instead just losing the audio. The problem appears to be impacting devices in Serbia, Poland, South Africa, Australia, France, Germany, Israel, Jordan, Malaysia, Spain, Sweden, the UK, and that’s just the countries users are reporting from – the issue could be, and probably is much wider spread.
While Samsung is yet to issue an official fix that works, some users have suggested a workaround that may help anyone suffering from dropped calls. Some users have seen improvements by heading to Settings, Accessibility, and activating the Mono Audio option under the Hearing menu. Others suggest that this only reduced the dropped calls after clearing the cache and restarting the device, so it’s worth giving that a shot. It may only be a short-term solution and not necessarily guaranteed to work, but may improve the situation until Samsung releases an official fix.
If you are experiencing dropped calls on your Samsung Galaxy S9+, then it is worth following the official thread on the Samsung forums to track any support Samsung may offer. We’ll keep our eyes on this one and update with any official statement or fix the company releases.
Leave a comment below if you’ve experienced dropped calls on your Samsung Galaxy S9+ and if the workaround listed above worked for you.
SOURCE: XDA / SAMSUNG FORUMS
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January 16 2019