We understand that a very small number of users are experiencing a bootloop issue on the Nexus 5X. We are continuing to investigate the situation but can confirm that this is strictly a hardware related issue. For those of you that are currently experiencing this, please contact your place of purchase for warranty or repair options. We’re sorry for the inconvenience and appreciate your continued patience.While the Google team has been quick to respond to all those affected, there isn’t much to do when the hardware is at fault. Unlike Samsung Galaxy Note 7, the affected Google Nexus 5X don’t seem to carry a return policy for the newly exposed hardware issue. You will either have to rely on having the issue fixed if your device is under warranty, or shed some bucks to have it repaired. Do keep us posted on whether Android 7.0 Nougat for Nexus 5X update has rendered your device useless, and how do you plan to fix it.
For those of us who yearn for the latest software updates and a fully-capable device, Google Nexus devices a dream come true. However, the dream of having Android 7.0 Nougat for Nexus 5X devices is reportedly turning into a nightmare for some users. After upgrading to Android 7.0 Nougat for Nexus 5X, an increasing number of users have reported endless bootloop issues. For some users, their Nexus 5X randomly crashing and continues an endless bootloop for hours (and even days). A small fraction of users reported that downgrading back to Android 6.0 Marshmallow fixed the bootloop issue on their Nexus 5X. Another group of users also suggested that the September security patch rolled out by Google fixed the issue for them. However, a large majority are yet to find a solution for the endless bootloop problem, and it seems Google doesn’t have a fix either. The Mountain View company has reported that the issue is hardware related, which means there is no update that can be pushed to fix it. Apparently, the Android 7.0 Nougat for Nexus 5X update exposes a hardware issue in a small number of devices, causing the bootloop issue:
What's my model number?
There are several ways to locate your model number:
- Option 1
- On your device, go to Settings, then "About device" and scroll down to "Model number"
- Option 2
- Often times you can view the model number inside the device, by removing the battery
- Option 3
- Using Samsung's model/serial number location tool