Samsung has been forced to suspend the sales and production of both the faulty smartphones and replacements after their handsets caught fire.
In a report issued on Monday, Samsung said that consumers with the original Galaxy Note 7 devices and also replacements they had after the recall should turn off their device and seek a refund.
Furthermore, the company asked all the carriers and retails worldwide to stop the exchanges and sales of the Note 7. It is a major drawback for the South Korean electronics giant. Samsung plunged more than 5 percent Tuesday morning in Seoul.
The Galaxy Note 7 was released in August in anticipation of Apple’s iPhone7. However, customers immediately started complaining that their devices were catching fire.
Samsung explained that the faulty lithium-ion batteries were overheating the Note 7 causing it to ignite. In September, the company recalled approximately 2.5 million handsets worldwide. The offered replacement devices – but those ignited into flames too.
There was an American user who reported that his replacement device caught fire though it was not plugged in.
According to the South Korean media reports, Samsung is likely to stop selling the Note 7 permanently. The problems for the tech giant come at a crucial time for the firm. This issue will be the knock-on consequences on the reputation of the Note 7 series devices.
If the company start selling the device again, it is uncertain if consumers will trust the Note 7 enough to purchase one. The first recall was a blow to Samsung’s reputation. But the incidents with the replacement Note 7 handsets that were expected to have the issue rectified will likely leave a sour taste in the customers’ mouth.
Samsung said that the consumers who managed to shut down their devices can take advantage of the remedies available since they are entitled to a full refund.
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