This guide will explain how to reset a frozen Note 5. Now that the Galaxy S6 Plus and Note 5 are now available at the globe and on the shelves of 5 major US carriers, buyers will start purchasing the handset. Due to the new design, the owners of these handsets cannot pull out the battery in case their Note 5 freezes.Early on April, Sammy announced to the Note 5 would feature a new glass and aluminum design. This makes it fell and look like a premium smartphone but there is no longer a microSD slot to expand the storage and you cannot remove the battery. Owners of these devices gets an awesome 5.7 inch Quad Display and a fantastic 16 megapixels camera and many other new features such as Fast Wireless Charging.If in the past you owned a Galaxy Note device and it froze, you just had to remove the battery and then reboot it. However, that isn’t the case. Here are the new steps to do a reset if it is frozen.The Note 5 has a powerful 8 core processor and 4GB of RAM along with Android 5.1.1 Lollipop software. This makes the Galaxy Note 5 runs incredible fast and very smooth. However, in another unlikely circumstance that your Galaxy Note 5 freezes, users may want to reboot or hard reset to get it working all again.When setting up a Galaxy Note 5, the handset has many useful tips and tricks but many Note 5 owners just ignore them.  One of the tips states how to reboot your handset if it is froze. The tip states ‘If your handset is unresponsive, press & hold the Volume down and Power key simultaneously for about 7 seconds and then restart it.If the Galaxy S6 Edge+ and the Note 5 is frozen or unresponsive, just long press the power button and then hit reset. You device will reboot and continue working normally. However, if it’s completely frozen you will need to reboot the Note 5 but you won’t be able to remove the battery.


Just like the iPhone, Galaxy S6 and many other handsets where they cannot be accessed.  Holding a series of your smartphone’s buttons will reboot your frozen Note 5.The Note 5 users need to press and hold the volume down and power buttons simultaneously at the same time for 7 to 10 seconds. Be cautious not to accidentally do a factory data reset.

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What's my model number?

There are several ways to locate your model number:

Option 1
On your device, go to Settings, then "About device" and scroll down to "Model number"
Option 2
Often times you can view the model number inside the device, by removing the battery
Option 3
Using Samsung's model/serial number location tool

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