Despite being off to a successful launch, the Galaxy Note 7 is treading choppy waters already. Just past week, Samsung announced Galaxy Note 7 recall on a global scale in order to correct battery issues. If you’re among the users who need to return or exchange Galaxy Note 7, here’s a quick guide for you.
Head over to the Settings app on your device and scroll down to find “Cloud and accounts”. Tap on “Samsung Cloud” and enable the toggle next to the tabs to enable cloud backup. With 15GB of free storage space, you should be able to backup all your Contacts, Media, Notes, and more.
The company will pay you back the difference along with a $25 gift card for all your trouble. Along with the device, you can also choose to return the original Note 7 accessories that you may have purchased. Simply return the device to the retail store or call 1-800-SAMSUNG to create a query directly with Samsung to solve the issue.
T-Mobile and AT&T users can also go ahead and return or exchange Galaxy Note 7 for a full refund, along with its accessories.Are you among the unfortunate Galaxy Note 7 users who are currently dealing with this heavy ordeal? Do let us know how you plan to return or exchange Galaxy Note 7 down in the comments section.
What's my model number?
There are several ways to locate your model number:
- Option 1
- On your device, go to Settings, then "About device" and scroll down to "Model number"
- Option 2
- Often times you can view the model number inside the device, by removing the battery
- Option 3
- Using Samsung's model/serial number location tool