Despite being off to a successful launch, the Galaxy Note 7 is treading choppy waters already. Just past week, Samsung announced Galaxy Note 7 recall on a global scale in order to correct battery issues. If you’re among the users who need to return or exchange Galaxy Note 7, here’s a quick guide for you.

Step 1: Backup your Galaxy Note 7

Samsung has created Samsung Cloud just in time to make the transition to return or exchange Galaxy Note 7 easier. Before you give away your new phablet for inspection or replacement, it is important to back up your Note 7.

return or exchange Galaxy Note 7

Head over to the Settings app on your device and scroll down to find “Cloud and accounts”. Tap on “Samsung Cloud” and enable the toggle next to the tabs to enable cloud backup. With 15GB of free storage space, you should be able to backup all your Contacts, Media, Notes, and more.

Side Note: If you’re enjoying this article, you may want to subscribe to our YouTube channel; we do giveaways, hands-on product reviews, feature top tech, and much more!

Step 2: Return or exchange Galaxy Note 7 through Samsung

Regardless of where you have purchased your Galaxy Note 7 from, Samsung is offering to replace or refund your device. Users can either choose to apply for another Note 7 with the battery issue fixed or simply replace it for Galaxy S7 or S7 Edge.

return or exchange Galaxy Note 7


The company will pay you back the difference along with a $25 gift card for all your trouble. Along with the device, you can also choose to return the original Note 7 accessories that you may have purchased. Simply return the device to the retail store or call 1-800-SAMSUNG to create a query directly with Samsung to solve the issue.

Step 3: Return or exchange Galaxy Note 7 (US Carriers)

Verizon Galaxy Note 7 users can return their device through September 30 and have the restocking fee waived off.

Sprint Galaxy Note 7 have been requested to return their device to the nearest Sprint store and wait for the exchange devices to arrive. The company has also promised to provide a “similar device” as a temporary replacement.

return or exchange Galaxy Note 7

T-Mobile and AT&T users can also go ahead and return or exchange Galaxy Note 7 for a full refund, along with its accessories.

Are you among the unfortunate Galaxy Note 7 users who are currently dealing with this heavy ordeal? Do let us know how you plan to return or exchange Galaxy Note 7 down in the comments section.

Source: CNET

View Comments

unlock your phone

Easily and safely unlock your phone for any network provider in just minutes.

Get Started


Similar / posts

What's my model number?

There are several ways to locate your model number:

Option 1
On your device, go to Settings, then "About device" and scroll down to "Model number"
Option 2
Often times you can view the model number inside the device, by removing the battery
Option 3
Using Samsung's model/serial number location tool

Looks like you're using an ad blocker.

We get it: ads aren't what you're here for...

But ad revenue is our only way to manage this site. Without ad revenue we won't be able to continue to provide quality content and free firmware downloads.

Please disable your ad blocker or whitelist in order to continue into Updato's ad-light experience.

Thanks for your support!