One of the greatest advantages of using Galaxy S4 is that not only are you able to take quality pictures but you can also share then with anyone. Capture a picture with your S4’s 13 megapixels rear camera and you can instantly post the captured photo using a LTE or WiFi connection to your social media sites so that your friends can have a look at it.

While the process of capturing and sharing photos is easy, there are times when you camera isn’t working. This blog has some fixes some of the issues.

1. Camera Shuts Off On Its Own

Your Galaxy S4 camera may shut off or close on its own when taking videos or pictures.

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  • The cause of the problem might be a corrupt cached data in the camera application. If this is the case, clear the data and cache of your camera application.
  • You might be having a certain third party application installed in your handset that is causing the problem. To check if a third party app is responsible for this, start the handset in Safe mode. If the problem disappears, the issues is due to an app installed in your handset.
  • If the problem still exists, consider doing a factory reset.

2. Camera Failed Error

Sometimes, you may turn off your Nexus 5 and when your turn it on your camera application fails to work. The problem might persist even after wiping the cache.


  • Wipe the cache of your camera application and instantly restart your handset.
  • If the problem persists, wipe the entire cache partition of your handset to wipe out a corrupt cached data.
  • Start your handset in safe mode to get rid of issues caused by third party application. In Safe Mode the pre-installed applications are allowed to run. If the problem disappears in safe mode, then a third party application is the cause of the problem. Find the app and uninstall it.
  • If the problem still persists, do a factory reset.

3. Black Display When Using The Rear Camera

You might find out that your screen stays black when using the rear camera while the front camera works and the flash works.


This is a hardware related issue. Back up your phone data and do a factory reset. This allow you to get rid of any software related problems.

4. Front Camera Not Working

You may find out that your front camera has stopped working


  • Start your handset in Safe Mode and see if the issue still occur in the safe mode. If the issue is caused by a third party application, find the app and uninstall it.
  • If the problem still occur, back up your data and do a factory reset.
  • If the issue still persist, go to an authorized service center to have your phone checked.

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What's my model number?

There are several ways to locate your model number:

Option 1
On your device, go to Settings, then "About device" and scroll down to "Model number"
Option 2
Often times you can view the model number inside the device, by removing the battery
Option 3
Using Samsung's model/serial number location tool

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