SONY DSCOfficially the Galaxy S4 is out for sale in many stores and with all major carriers. For now the first impressions are positive, the S4 rises to its name and gives users the quality they are looking for. But as with any new device, there seems to also be issues with the S4. Here’s what some users are experiencing after buying a brand new Galaxy S4.

Apparently, buying a brand new Galaxy S4 doesn’t assure you that you have a fully working device. There have been several complaints from people who bought the device that their new S4 is automatically rebooting as soon as they turn off the screen and leave it like that. In less than a minute, the device will reboot on its own, with nothing to do about it.

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However as long as they use the device, there is nothing happening, it works just fine. The moment you let the screen turn off, it reboots. That’s very frustrating as there seems to be no fix for the issue. You would expect more from a $700 Samsung flagship device. And as there is no fix for this, you will have to bring your device back to your provider and ask for a new one. And we already know there is a supply issue with the Galaxy S4 because of the high demand, so you will probably have to wait a lot until you can get a new device.

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What's my model number?

There are several ways to locate your model number:

Option 1
On your device, go to Settings, then "About device" and scroll down to "Model number"
Option 2
Often times you can view the model number inside the device, by removing the battery
Option 3
Using Samsung's model/serial number location tool